Is there a pet product or animal that you want us to order in for you?
Are you unsure if we carry somthing you are after?

Here's how to place a Customer order with us:

• Browse our site or the internet using your favorite search engine or google to gather information about the item(s) you would like to order.

• Before you ring please have as much information as you can such as the product or livestocks correct "name" if apropriate the manufacture or wholsalers "product code" and a description of the item.
  please ensure you have as much information before calling.

• If your item is livestock such as a particular breed of fish, bird, reptile, puppy etc please ensure that you have the correct names before calling. ( google search it )

• PHONE US on (08) 9300 -9939 Our store staff can then advise you on availability and price however be aware they may have some research to do themselves so will most likley have to take down your name and number and get back to you with availability and price depending on the "item" and how busy they are at the time. (emails are not checked at store level so phoneing us is the best way to contact us for any kind of customer order ).

• After speaking with our store staff and being told the availability and price of your items an if you DO wish to go ahead and place an order you will be required to provide your credit card details over the phone.

• When items arrive in store we will ring you to let you know we have it. All customers are required to collect ordered items within 7 days of arrival at our store. (we have limited space to hold items)
  Items can be delivered to your door if you live in a 10km radius of our store - this is handled by a 3rd party at a cost of $20 per delivery ( see more details )
  ( Delivery to your door anywhere in Australia is also available at your expense via Australia Post or Courier )

• Unless otherwise aranged (eg delivery) all Customer Orders will be held at our Joondalup Store where they can be collected by you at your convience or you may arrange somebody to collect for you - please let us know if somebody else is picking your item up - providing their full name.
  

• Uncollected items will be returned to suppliers or added to floor stock after a 7 day period.

• Due to costs and efforts involved by our shop staff there are no refunds for items that remain uncollected after the 7 day period.